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mscampos Regular Visitor
Regular Visitor

report download taking too long

I have reports sizing 200MB, when I try download from service, it takes 1-2 hours to download, is it normal?

10 REPLIES 10
Shubham Member
Member

Re: report download taking too long

No, it is not normal.

 

please check your internet connection and bandwidth.

 

Regards,

Shubham

 

mscampos Regular Visitor
Regular Visitor

Re: report download taking too long

This is my speedtest, can firewall /proxys block my download? 

 

speedtest.png

v-huizhn-msft Super Contributor
Super Contributor

Re: report download taking too long

Hi @mscampos,

The report's slow download speed may be unrelated with Power BI tool, I think it's still slow when you download other things. You'd better contact your IT to check if there is any limits for your internet.

Best Regards,
Angelia

mscampos Regular Visitor
Regular Visitor

Re: report download taking too long

I have checked with infrastrucure team and the server is not generating traffic, I believe in something on server side (app.powerbi.com), I'm trying to downloand a simples file with 11 millions rows without any metric or calculated column, it still waiting (1 hour +)...

the "exporting" message...

exportingMessage.png

 

Shubham Member
Member

Re: report download taking too long

Since it is a preview feature, so dont expect 100% results.
heavy files with huge data sometimes break while downloading,

 

Thanks,

shubh

mscampos Regular Visitor
Regular Visitor

Re: report download taking too long

2018-01-23, are you saying 200mb file is a heavy file? with 10 million lines? really?

v-huizhn-msft Super Contributor
Super Contributor

Re: report download taking too long

Hi @mscampos,

You can create a support ticket on the right-bottom of this page to get dedicated support. And if you notice the comment under this article: Export a report from Power BI service to Desktop (Preview).

1.PNG

Best Regards,
Angelia

gorgiRankovski Regular Visitor
Regular Visitor

Re: report download taking too long

It is happening to me too. I opened another topic: https://community.powerbi.com/t5/Service/Download-a-pbix-copy-started-being-extremely-slow/m-p/35729...

 

I am following the download progress in the network tab of developer tools and the speed is about 0.1MB/s. Our file is also ~200MB.

 

It is not on our side as I've tried downloading from multiple different internet connections and got the same results. 

thepainter Occasional Visitor
Occasional Visitor

Re: report download taking too long

any update on the download report issue?

I am sitting here for an hour to download this report that promises to be done in "few minutes"

 

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