random behavior: unable to open a report online

[Willgart]

Hi,

Sometimes my users are not able to open a report in Power BI.

we see the list of report, click on the report to open it

and we see the spinning / waiting message and the report never opened.

sometimes a refresh of the page solve the problem, sometimes we have to wait more.

this impacts different users at different point in time.

I can open the report while another employee has the issue for the same report at the same time.

finally, this problem also impacts the Power BI Windows 10 app and any type of browser (edge, chrome...)

what can I do to mitigate this problem?

[kcantor · Accepted solution]

@Willgart

This is a current widespread issue. See here for more info: https://community.powerbi.com/t5/Issues/Service-Painfully-Slow-07-30-2018/idi-p/475241#comments