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Frequent Visitor

"Your password needs to be updated"

Hello. My organization is using PBI Pro Free Trial. But now I cannot login to the service, and the following message appears: "Your password needs to be updated because it is the first time you log in or your password expired". It asks me to input my old password and my new one. I do that but the same message keeps coming up, and I can't log in. My guess is that that the problem is Office 365: I understand that PBI works with it, and Office 365 can be set to expire after some time (https://support.office.com/en-us/article/set-the-password-expiration-policy-for-your-organization-0f...). Now, that only explains why it happed. Any clues on to how to solve the problem? Thanks

 

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Community Support
Community Support

Re: "Your password needs to be updated"

Hi @Fapo,

 

I'd like to suggest you to contact your tenant admin to reset your account passwords.

Resend a user's password in Office 365 - Admin Help

 

Regards,
Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

1 REPLY 1
Highlighted
Community Support
Community Support

Re: "Your password needs to be updated"

Hi @Fapo,

 

I'd like to suggest you to contact your tenant admin to reset your account passwords.

Resend a user's password in Office 365 - Admin Help

 

Regards,
Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

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