"We're having trouble loading usage metrics right now."

[ttrotter785]

Haven't been able to load metrics at *all* since we stood up this service in Azure.

Usage metrics are enabled

We're on PowerBI Embedded workspace Gen2

I understand the handful of reports that are truly embedded in an "app owns credentials" scenario aren't going to have metrics

• Activity IDd310d8ad-45e2-4069-a7ad-c0c8a098249a
• Request ID2c76d564-6c83-7047-d7ad-f461185df03c
• Correlation IDbeaaa811-a857-e2ed-804d-3d6dc4ff9ee3
• Status code400
• TimeMon Jun 14 2021 15:00:05 GMT-0400 (Eastern Daylight Time)
• Service version13.0.16211.49
• Client version2105.5.06379-train
• Cluster URIhttps://wabi-us-central-a-primary-redirect.analysis.windows.net/

[MRUry7]

Hi, I too get this issue but when I click in the link above, it says file/page not found.
https://docs.microsoft.com/en-us/power-bi/admin/service-premium-gen2-metrics-app

Any ideas? I'm kinda stumped.

[v-xiaotang]

Hi @ttrotter785 

please check the tutorial, and test again, https://docs.microsoft.com/en-us/power-bi/admin/service-premium-gen2-metrics-app

if problem still persists, please let me know.

Best Regards,

Community Support Team _ Tang

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