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Titiwai Frequent Visitor
Frequent Visitor

published report won't refresh

I created a report on BI Desktop and datasource is SharePoint Online. After publishing the report to app.powerbi.com the refresh function won't work. Could I get some help to suggestion to diagnose what went wrong?

12 REPLIES 12
Super User IV
Super User IV

Re: published report won't refresh

Hi there

Did you configure the data source credentials for your published report?

If not you will have to go into the report settings, then look under Data Source Credentials and put in the required credentials.




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Titiwai Frequent Visitor
Frequent Visitor

Re: published report won't refresh

image.png

Unable to set credentials, the tab is greyed out.

Super User IV
Super User IV

Re: published report won't refresh

Hi there

Is the datasource connected to a Gateway?




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Titiwai Frequent Visitor
Frequent Visitor

Re: published report won't refresh

Datasource is not connected to gateway. It is connected to SharePoint online list.

Super User IV
Super User IV

Re: published report won't refresh

Hi there

Then it should allow you to configure it online?




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Titiwai Frequent Visitor
Frequent Visitor

Re: published report won't refresh

Wasn't refreshing at all. When refreshing on BI Desktop it would took a good 3-4 minutes but when refreshing BI online it took literally just seconds, doubt if the connection has been cut short somehow.

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siemdevlieger Frequent Visitor
Frequent Visitor

Re: published report won't refresh

Same issue here, When I hit refresh button of an online package, looks like the restart is starting, but after 2 seconds it's 'finished'.

Normally this refresh takes about an hour....

 

Would be great to understand if this is a wider issue....

siemdevlieger Frequent Visitor
Frequent Visitor

Re: published report won't refresh

Seems to be resolved (by itself) now on our side!

Titiwai Frequent Visitor
Frequent Visitor

Re: published report won't refresh

Please share the success recepie or tips!

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