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krajani Member
Member

power bi gateway is offline

Hi guys, 

 

We have implemented Power BI enterprise gateway on our servers to enable on-prem data access in Power BI Cloud. However, I am getting the error message about my personal data gateway being offline (below). Not sure why am I getting this error when I try to do a manual refresh or set a scheduled refresh for one of my data sets. I have not installed the personal gateway on my computer, so not sure what has gone wrong all of a sudden here. 

 

 

I am getting a 'good to go' or success message if I test the gateway connection from Settings > Gateway in the cloud. What could go wrong in this case? 

 

PBI-Gateway-Test-Success.pngPBI_-_Gateway_-_Refresh_Error.png

 

Thanks

Kaz

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-caliao-msft
Moderator

Re: power bi gateway is offline

Hi @krajani,

 

As you can see on that link, this issue is reported to Power BI Team: CRI 27641863.

 

I’ll post here once if there is any update.

 

Regards,

Charlie Liao

13 REPLIES 13
Super User
Super User

Re: power bi gateway is offline

@krajani Do you have all data sources used in the published PBIX set up in the OPD Gateway? 

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krajani Member
Member

Re: power bi gateway is offline

@Seth_C_Bauer

I tried establishing those data sources in the enterprise gateway, and I am getting a duplicate data source error, even though they are brand new data sources. I have a feeling that I am running into an earlier problem as described in this post. Presuming its a bug in the PBI Service, this leaves us with little options to work our way through.

 

Update: I came across this post where the above problem I am facing (the link) has been acknowledged as a bug. 

 

Thanks

Kaz

Moderator v-caliao-msft
Moderator

Re: power bi gateway is offline

Hi @krajani,

 

As you can see on that link, this issue is reported to Power BI Team: CRI 27641863.

 

I’ll post here once if there is any update.

 

Regards,

Charlie Liao

krajani Member
Member

Re: power bi gateway is offline

@v-caliao-msft Thanks Charlie.

 

Thanks

Kaz

lwestcott Frequent Visitor
Frequent Visitor

Re: power bi gateway is offline

Hi there. Is there an update on this issue? 

 

I have an on-premise gateway running.  Once data source is working just fine the other keeps saying that the gateway is offline. Thank heavens its the test data source that is off line.  I have not been able to put in online.  I believe I have the most up to date gateway software but how to determine that?  Can someone help on the gateway version and the offline data source???

Highlighted
krajani Member
Member

Re: power bi gateway is offline

Hi @v-caliao-msft

 

Is there any update on this one? Perhaps a workaround? 

 

Thanks

Kaz

Re: power bi gateway is offline

Any update?? Seems like a pretty critical issue if we can only refresh our data sources manually.

andrewt Regular Visitor
Regular Visitor

Re: power bi gateway is offline

Why is this marked "Solved".  Saying that the issue has been filed as a bug doesn't seem like much of a solution to me.

ToddChitt Member
Member

Re: power bi gateway is offline

One month later, and ditto, I get the same issue.

 

This item should NOT be listed as SOLVED.

 

Gosh, I hope this forum is not going the way of Microsoft Connect for SQL Server. THAT would be a crying shame.