not able to connect the data Customer Service Analytics for Dynamics

[jaleef]

any help on the below error

[v-henryk-mstf · Accepted solution]

Hi @jaleef ,

The failure to connect to this data source may be caused by the following prerequisites.

After obtaining the permission, try again according to the detailed steps provided in the official document, and then configure refresh to observe whether there are still errors.

Here is the reference document link: Configure Customer Service Analytics dashboard for Dynamics 365 | Microsoft Docs

You can also check this link for the solution:

Solved: Internal Service Error - Microsoft Power BI Community

If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.

Best Regards,
Henry

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.