iPad cannot open neither Dashboard nor Report, even Sample file

[d16975]

Hi,

I'm a new user.  I have shared my dashboard to my colleagues. At first time, others, Iphone/Ipad user, can open both dashboard and report. However, they cannot REOPEN a dashboard, got stuck on loading. There's no problem for a report. For android , no problem at all.

Moreover, previously I can use power bi app on Ipad. But after got stuck, now my ipad cannot open neither MY dashboard or report... even the sample file in power bi apps still not opened.

I 've tried logout, uninstall app. Problem still exists.

Any comments.

Thanks.

Unable to open Sample DashboardReport are finestuck on open

iPad PRO 2017 
Software Version 14.4

[v-eqin-msft · Accepted solution]

Hi @d16975 ,

I have a test on ipone12 with the latest app version--23.2, everything works fine on my side.

So please install this version of Power BI in your ipad and have a try agian. Hope to hear from you!

In addition,you can report this issue to power bi mobile team with detail operation/trace log.

Capture Traffic from iOS Device

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-eqin-msft · Accepted solution]

Hi @d16975 ,

I have a test on ipone12 with the latest app version--23.2, everything works fine on my side.

So please install this version of Power BI in your ipad and have a try agian. Hope to hear from you!

In addition,you can report this issue to power bi mobile team with detail operation/trace log.

Capture Traffic from iOS Device

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[d16975 · Accepted solution]

Hi Eyelyn,

Everything back to normal,

Thanks a lot,

d16975