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Helper I
Helper I

how to minimum the on-premise Gateway downtime when Power BI Service Failover

Hi all,


I'm desigining the HA for on-premise gateway, and according to this document or see the screenshot below, when Power BI Service failover happens, on-premise data gateway won't work unless I install a new gateway or take over the original gateway(this will also need to uninstall and install gateway again.)





I wonder if there is any other workaround such as change which region the gateway point to, so that I can provide better support for my users in the company. (change the connection is much faster than create a new VM and install on-premise data gateway...)


Thank you!



Super User
Super User

Hi @VL22 


As far as I am aware you can have HA available for the Gateway, you have to install them as a cluster. When one gateway fails it will automatically use the other gateway?


Here are details on how set up the cluster: Manage on-premises data gateway high-availability clusters and load balancing | Microsoft Docs

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Power BI Blog

Hi GilbertQ,


Thank you for your response. Yes, I can install cluster for my on-premise gateway. However, during the failover in the Power BI Service, the Gateway won't work unless I install a new gateway to link to the new region or take over the gateway. Either way is time comsuming. Therefore, I wonder if there is any other way to change the connection between the gateway and Power BI region only. Or other solution is welcome. Thank you! 

Hi @VL22 


Why would you not have 2 gateways installed in each region and then when needed it will automatically fail over?

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Power BI Blog

HI GilbertQ, 


Because I cannot predict which Availabzility zone Power BI will failover to...😆The issue is, the failover depends on Power BI service, which I cannot control, but I'd like to minimum the downtime for the on-premise gateway on my end.

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