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Hi guys, I refresh my data and failed, how can I do? Thank you.
Solved! Go to Solution.
Hi @Anonymous ,
Please check these things below:
If the error still exists,please try the following steps:
It seems that you need to restart the gateway.
1. Input "services.msc" in the search box. (or use Win + r in keyboard)
2. Restart the service as showed in the picture or start it if it stopped.
3. If step 1 and 2 failed, restart the computer and then check the status of the service.
4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)
After all, upgrading to the latest version is recommended.
More details: The Gateway Is Either Offline Or Could Not Be Reached -
If I have misunderstand your meaning, please provide more details.
Best Regards
Community Support Team _ Polly
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi @Anonymous ,
Please check these things below:
If the error still exists,please try the following steps:
It seems that you need to restart the gateway.
1. Input "services.msc" in the search box. (or use Win + r in keyboard)
2. Restart the service as showed in the picture or start it if it stopped.
3. If step 1 and 2 failed, restart the computer and then check the status of the service.
4. There is an official trouble shooting document, you can reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/
5. Last try: uninstall gateway -> restart computer -> install the newest version. (Please consider the down time if it's a production machine.)
After all, upgrading to the latest version is recommended.
More details: The Gateway Is Either Offline Or Could Not Be Reached -
If I have misunderstand your meaning, please provide more details.
Best Regards
Community Support Team _ Polly
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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