getting error when trying to view reports on powerbi.com "user needs to include a domain"

[johnsmiller813]

error: user needs to include a domain. Please format the user@domain or domain\user and try again

Activity ID: eef0bbad-e283-4bf0-8952-a1fe04064d41
Request ID: 7ad4fa7b-c95b-3aac-cc03-82790ac7bebb
Correlation ID: f5397449-4dd0-4673-de21-e75d759eb3e6
Time: Tue Jul 13 2021 14:31:51 GMT-0400 (Eastern Daylight Time)
Service version: 13.0.16399.43
Client version: 2107.1.06860-train
Cluster URI: https://wabi-us-east-a-primary-redirect.analysis.windows.net/

[johnsmiller813 · Accepted solution]

i fixed it. i had to go into the gatway\connections then set the authentification mode on the specific connection to "basic" 

[GilbertQ]

Hi @johnsmiller813 

Can you please give more details about the error?

it appears that you are connecting via DirectQuery or LiveConnection?

WHat is the underlying source?