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jondiaphanum Frequent Visitor
Frequent Visitor

errors refreshing datasets

Hi,

 

I have several dataset and some of them, randomnly, with no clear logi, 5do not "refresh" since last thursday

 

The only information that there is avaible in app.powerbi.com is, in example the following:

 

Hide
On demand17/6/2019 9:42:1817/6/2019 9:42:19FailedUnable to connect to the data source undefined.
Cluster URI:WABI-EUROPE-NORTH-B-redirect.analysis.windows.net
Activity ID:23f684d3-8e60-41e9-9f56-2ace893b7991
Request ID:545da60b-0548-6a7a-5fd3-1935524cee12
Time:2019-06-17 07:42:19Z

 

I have checked that the gateway is working properly, so, how could I get to know some more information about where the is the issue? 

 

I am a powerbi PRO user, so I may use "Activity ID" or "Request ID" to get some more information?

 

Thanks,

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
jondiaphanum Frequent Visitor
Frequent Visitor

Re: errors refreshing datasets

Thanks for the reply,

 

Could you give more information regarding step 3

 

3. Please try to recreate your data source under "Manage Gateway", then edit the credential in Dataset setting before you excute a refresh.

 

Not sure how to do it

 

Thanks,

3 REPLIES 3
Community Support Team
Community Support Team

Re: errors refreshing datasets

hi, @jondiaphanum 

1. Please try to download the pbix file and refresh it in power bi desktop, if it could refresh well.

2. Please update the gateway and try it again.

3. Please try to recreate your data source under "Manage Gateway", then edit the credential in Dataset setting before you excute a refresh.

If it still doesn't work, please create a support ticket with Activity ID and Request ID provided.

Since you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

 

 

Support Ticket.gifsubmit a support ticket

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

Once you submit the ticket, you will get an email from support@mail.support.microsoft.com. Someone from the  Microsoft support team will contact you.

 

 

Best Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
jondiaphanum Frequent Visitor
Frequent Visitor

Re: errors refreshing datasets

Thanks for the reply,

 

Could you give more information regarding step 3

 

3. Please try to recreate your data source under "Manage Gateway", then edit the credential in Dataset setting before you excute a refresh.

 

Not sure how to do it

 

Thanks,

Community Support Team
Community Support Team

Re: errors refreshing datasets

hi, @jondiaphanum 

Try this https://docs.microsoft.com/en-us/power-bi/service-gateway-manage

 

Best Regards,

Lin

 

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.