data gateway lost connectivity won't refresh

[michael95677]

Our data gateway shows its online but it won't refresh. Not sure if there is some other place to restart the service. This is installed on a term server so the server it points to is a remote term server I access. However, they are in a cluster of sorts, meaning I could get sent to either one of two term servers. I notice when I click the i and it shows me the device that the gateway is linked to, it is not the server I'm on now. I thought this was working before regardless of the term server I logged into but maybe not. Any help is appreciated. Thank you. 

Error: 

Power BI may have lost connectivity with the data gateway during this dataset refresh. Please make sure that the data gateway is up and running for the next scheduled refresh.

[GilbertQ · Accepted solution]

Hi @michael95677 

What I would do is log into each of the data gateways, install the latest version.

Then once the installation is complete I would then log into the On-Premise Gateway on the server to make sure it shows it is successfully connected.

here is an example of what mine looks like below.

[GilbertQ · Accepted solution]

Hi @michael95677 

What I would do is log into each of the data gateways, install the latest version.

Then once the installation is complete I would then log into the On-Premise Gateway on the server to make sure it shows it is successfully connected.

here is an example of what mine looks like below.

[michael95677 · Accepted solution]

Spot on. I installed newest version and all of a sudden it works. 🙂 Thank you

[GilbertQ]

Awesome thanks for letting us know!