dashboard not getting downloaded

[Anonymous]

Hi,

Earlier my one dashboard was able to get download from power bi service.It is approx 180mb in size.

But now when i select download option, it keeps on loading and finally doesnt get downloaded.

Please help, as timeout is reduced, is there any setting which i need to change to get it downloadde?

TIA

Regards,

Honey Bhatia

[v-piga-msft]

Hi  @Anonymous,

It seems that you had a problem when you download a report in Power BI Service?

By my tests, I cannot reproduce your issue.

Did you get any error when the download timeout?

If you get, please share the screenshots of the error message.

In addition, I suggest you could clear your the cache of your browser and try again.

Best Regards,

Cherry

[Anonymous]

No i dont get any error.

Neither i get any timeout message.

But it shows downloading sign and then nothing gets downlaoded after i check after some time.

😞

Please PLease Help!!!!

[v-piga-msft]

Hi @Anonymous,

How long have you waited for the download? I suggest you to wait for this download until it throw some message, so that we could analysis this issue?

Did you have this issue only for this report?

If it is convenient, could you share a dummy pbix file which can reproduce the issue, so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

Best Regards,

Cherry

[Anonymous]

Hi v-piga-msft,

Not able to downlaod still.

There is no error message coming.

Earlier it allowed to have multiple downloads of different reports in parallel.(This is a sepaerate issue altogether)

But now i cant even do that.

Downlaod Issue (Its specific to this dashboard)

Regards,

Honey Bhatia

[v-piga-msft]

Hi @Anonymous,

If it is convenient, could you share a dummy pbix file which can reproduce the issue, so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

Best Regards,

Cherry

[Anonymous]

Is there any new time out set in power bi service as this dahboard is around 200mb in size so it takes time.

Could you please confirm on that, whether there are any changes in settings.

TIA

Regards,

Honey Bhatia

[v-piga-msft]

Hi @Anonymous,

The dashboard you mentioned is the report in Power BI Service?

As I know, we only could download the report in Power BI Service as PBIX file.

In addition, there is no option for us to set the time out in Power BI currently.

You could post your new idea in Power BI ideas Forum and add your comments there to improve Power BI and make this feature coming sooner.

Actually, if the report cannot be downloaded from Power BI Service, it will throw an error, if not, it will be downloaded but to wait for a long time.

By my tests with a pbix file about 237MB, I could download as pbix file from Power BI Service but it really took a long time about more than an hour.

So for your case, if you want to download such a report with big size from Power BI Service, you should wait for a long time.

Best  Regards,

Cherry

[Anonymous]

I doubt whether i can upload that dashboard as it is specific to one dashboard....:(

Have erased cookies as well.