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cant install apps

Hi everyone,

 

I just signed into PowerBI for the first time. I can only install a few apps though. Lots off app comes up but then disapper nearly straight away and I am only left wth these options: http://tinypic.com/r/oa1bb5/9

 

Any ideas? Thanks 🙂 

 

Cheers,

Nick 

4 REPLIES 4
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Microsoft
Microsoft

Hi Nick,

 

That's weird. How did you sign up? I would suggest you clear the browser cache and try again. Or try with other browsers.

 

 

Best Regards,
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Hi Dale,

 

Thanks for your reply. 

 

I just signed up through my Office365 account. I have tried 2 different browsers and cleared the cache, same result. So strange! 

 

Here is a video that shows what is happening: https://www.useloom.com/share/878cfd3e7f1644d2ac6ef4e5b8f542bd

 

Any more ideas? 

 

Cheers,

Nick

Highlighted

Hi Dale,

 

Thanks for your reply. 

 

I just signed up through my Office365 account. I have tried 2 different browsers and cleared the cache, same result. So strange! 

 

Here is a video that shows what is happening: https://www.useloom.com/share/878cfd3e7f1644d2ac6ef4e5b8f542bd

 

Any more ideas? 

 

Cheers,

Nick

Highlighted

Hi Nick,

 

I tested a lot. But I can't reproduce the same issue. If your organization has a Pro account, I would suggest you file a support ticket here

create-ATicket

 

Maybe you can share some information as the snapshot below shows. I will try to troubleshoot. 

Press F12 open the developer mode of the browser. Operate the Power BI.

 

cant-install-apps

 

 

Best Regards,
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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