cant install apps

[nicksingh]

Hi everyone,

I just signed into PowerBI for the first time. I can only install a few apps though. Lots off app comes up but then disapper nearly straight away and I am only left wth these options: http://tinypic.com/r/oa1bb5/9

Any ideas? Thanks 🙂 

Cheers,

Nick 

[v-jiascu-msft]

Hi Nick,

That's weird. How did you sign up? I would suggest you clear the browser cache and try again. Or try with other browsers.

Best Regards,
Dale

[nicksingh]

Hi Dale,

Thanks for your reply. 

I just signed up through my Office365 account. I have tried 2 different browsers and cleared the cache, same result. So strange! 

Here is a video that shows what is happening: https://www.useloom.com/share/878cfd3e7f1644d2ac6ef4e5b8f542bd

Any more ideas? 

Cheers,

Nick

[v-jiascu-msft]

Hi Nick,

I tested a lot. But I can't reproduce the same issue. If your organization has a Pro account, I would suggest you file a support ticket here. 

Maybe you can share some information as the snapshot below shows. I will try to troubleshoot. 

Press F12 open the developer mode of the browser. Operate the Power BI.

Best Regards,
Dale

[nicksingh]

Hi Dale,

Thanks for your reply. 

I just signed up through my Office365 account. I have tried 2 different browsers and cleared the cache, same result. So strange! 

Here is a video that shows what is happening: https://www.useloom.com/share/878cfd3e7f1644d2ac6ef4e5b8f542bd

Any more ideas? 

Cheers,

Nick