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Frequent Visitor's server IP address could not be found

Hi there,


The below message pops up once in a while for one of my clients. The dashboard is embedded in his account. When I try to use this, I do not get this issue. Please advise's server IP address could not be found




Community Support
Community Support

Hi @entutionbi ,

Could you tell me if your problem has been solved?


This could be due to DNS failure. 

Changing DNS server to Google DNS or OpenDNS, or remove all cookies and cached files on your browser will help to resolve this issue immediately. Since you already removed history, cookies, cache, etc try to change the DNS.



Best Regards,

Stephen Tao


If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Super User
Super User

Hi @entutionbi ,


This is probably due to your system's DNS settings - can you please confirm that the DNS is current and working as expected?  If this is just happening now and then, you might be in need of opening a ticket to see if Microsoft can help you track down the cause of the issue.

Did I answer your question? Mark my post as a solution!

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