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Chewbacca Regular Visitor
Regular Visitor

Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hello, being new to PowerBI, I am struggling with my on-premises data gateway. When I create a new gateway and test the connection, i get the message that everything is good. But when I go to 'Manage gateways' I immediately get a message that my gateway is offline. 

 

pbierror.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions
v-ljerr-msft Super Contributor
Super Contributor

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hi @Chewbacca,


How can I uninstall the gateways and start from the beginning? I have tried to delete the gateway, but obviously not everything is going away?

 


It's OK to install both Personal and Enterprise Gateway. You can still use the Enterprise Gateway without uninstalling the Personal Gateway in this scenario.Smiley Happy

 

In order to use the Enterprise Gateway, just make sure you have installed and configure the on-premises gateway correctly and add all the data sources used within your dataset to the on-premises gateway on Power BI service.

 

Following are some videos which should help you with getting the On-Premises Data Gateway up and running.

3 tips to avoid a missing On-Premises Data Gateway with Power BI

Moving from the Personal to the On-Premises Data Gateway in Power BI

3 Gateway settings to get you up and running

 

Regards

7 REPLIES 7
ashishrj Senior Member
Senior Member

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

@Chewbacca Check whether you have downloaded and installed gateway properly. Also check whether it is ONLINE & running properly. You can also download new setup as shown in the below screen and check !

 

PBIGateway.png

Chewbacca Regular Visitor
Regular Visitor

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hello, I did as you suggested and downloaded a new gateway. I installed it and checked that it was online and connected:

PBI2.JPG

 

I also checked 'All connections' and they came out ok.

PBI3.JPG

 

But when I right-click on the dataset and clicks on 'UPDATE NOW' I get the same error about the Gateway being offline or unavailable....

Power BI Team dimazaid
Power BI Team

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hi @Chewbacca,

What do you see in your gateway logs? Any errors? 

Chewbacca Regular Visitor
Regular Visitor

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hello, no I do not see any errors in the log:

Starting trace on 2016-10-28 11:20:40 UTC
Version: 13.0.1700.494


DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:40.7640277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 B37C505E [DM.EnterpriseGateway] Starting Tjänsten On-premises data gateway
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:40.8950277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 D1BCCC47 [DM.GatewayCore] Setting thread pool worker threads = 300, min completion port threads = 300
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:40.9000277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 B1482368 [DM.EnterpriseGateway] Service OnStart
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:41.0760277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 06EC9A10 [DM.GatewayCore] New runner was explicitly started on the 'Configuration service' controller
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:41.0790277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 5FBD3146 [DM.GatewayCore] Attempting to create and start service host for 'Configuration service'
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:41.4820277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 79BDE466 [DM.GatewayCore] Configuration service started
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:41.4830277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 8F619B72 [DM.GatewayCore] Successfully created and started service host for 'Configuration service'
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:41.5470277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 E7E1BCA0 [DM.GatewayCore] Not starting transfer service because there is no configuration
DM.EnterpriseGateway Information: 0 : 2016-10-28T11:20:41.5500277Z DM.EnterpriseGateway 00000000-0000-0000-0000-000000000000 00000000-0000-0000-0000-000000000000 0000 00000000-0000-0000-0000-000000000000 88202C5E [DM.EnterpriseGateway] Started the 'Tjänsten On-premises data gateway'.

v-ljerr-msft Super Contributor
Super Contributor

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hi @Chewbacca,

 

There are two kinds of Gateway for Power BI(Personal and Enterprise). So which kind of Gateway are you trying to install and use for your dataset? 

 

According to your description above, you're configuring the Enterprise Gateway. However, the error is about the Personal Gateway: Your data gateway (Power BI – personal) is offline or couldn't be reached.

 

So please go to Datasets Settings and make sure you are selecting the right Gateway for your dataset.

setting.PNG

dataset.PNG

gateway.png

 

Reference:

Install the On-premises data gateway

Manage your data source

 

Regards

Chewbacca Regular Visitor
Regular Visitor

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hello Jerry,

As you might have understood already, I am a little confused about the Data gateways... Smiley Happy

I think that I have installed both a personal- and enterprise gateway, so I might have mixed them up somehow. However, when I look at the settings, I cannot change to any other gateway....

How can I uninstall the gateways and start from the beginning? I have tried to delete the gateway, but obviously not everything is going away?

 

PBI.JPG

v-ljerr-msft Super Contributor
Super Contributor

Re: Your data gateway (Power BI – personal) is offline or couldn't be reached.

Hi @Chewbacca,


How can I uninstall the gateways and start from the beginning? I have tried to delete the gateway, but obviously not everything is going away?

 


It's OK to install both Personal and Enterprise Gateway. You can still use the Enterprise Gateway without uninstalling the Personal Gateway in this scenario.Smiley Happy

 

In order to use the Enterprise Gateway, just make sure you have installed and configure the on-premises gateway correctly and add all the data sources used within your dataset to the on-premises gateway on Power BI service.

 

Following are some videos which should help you with getting the On-Premises Data Gateway up and running.

3 tips to avoid a missing On-Premises Data Gateway with Power BI

Moving from the Personal to the On-Premises Data Gateway in Power BI

3 Gateway settings to get you up and running

 

Regards