Why I cannot Sign Up a new user?

[Kamaizziati]

Hello,

Yesterday, I try to sign up a new user account but it does not allowed me. I am not sure why because there is no error prompted and the internet is fine. Could you please check this matter? 

Thanks.

[Seth_C_Bauer]

@Kamaizziati Are you using a valid domain? A business or domain you own for the email? Do you get an error, it's possible your company has disabled independant sign ups.

[Kamaizziati]

Hi @Seth_C_Bauer,

It is for individual email. I click on sign up free but its not has any repond or error.

Thanks

[Seth_C_Bauer · Accepted solution]

@Kamaizziati If by "individaul email" you mean @gmail or @hotmail or something to that effect, than you can't sign up for Power BI in that regard. It has to be an owned domain.

Excerpt from this page.

"

What email address can be used with Power BI?

Power BI requires that you use a work, or school, email address to sign up. Power BI does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com and others."