When you can except answer for your powerbi support request within week or month or neve?

[MH1]

I have had blank powerbi apps now for week and now also even reports don't open anymore at powerbi service? I have send support request by mail and now I have been waiting over week for contact. Has microsoft any phone number to contact for powerbi problems. Office 365 self service quide you to page that does not exsist? I have powerbi pro license and normally paid version should have some support? I cannot solve this problem by my self because I was guided  by the other company how investigate the probem and their said that only microsoft can solve this because i 

[v-eachen-msft]

Hi @MH1 ,

According to your situation, you could create a support ticket by the fillowing link:

https://powerbi.microsoft.com/en-us/support/

Here is the demo of creating a ticket.

[GilbertQ]

Hi there

You can follow my blog post below on how to log a support ticket. This will give you a reference and they do get back to you

https://www.fourmoo.com/2019/09/24/using-power-bi-support-to-create-a-support-ticket/