When connecting from Power BI Service to my one drive Personal account am getting a failure :

[CarltonSeymour]

Something went wrong
Failed to retrieve file metadata
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: c06f3193-4118-4886-8d02-ce73806b2691
Request ID: 90d72d34-bb58-38e0-4844-71ba4b5cae33
Correlation ID: d0b0edde-3c02-01ce-efd3-d4d2d8d56215
Status code: 410
Time: Fri Jan 11 2019 10:43:12 GMT+0400 (Gulf Standard Time)
Version: 13.0.7840.225
Cluster URI: https://wabi-west-europe-redirect.analysis.windows.net

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[CarltonSeymour]

Thank You Greg

I do have a pro account and the system was working before. For some reason Power BI is not connecting to my personal one drive account.

This help forum is a bit difficult to navigate for a newbie like me. I tried to look for wher to create a support ticket. Am unable to find this easily.

Will keep trying. Thank You again.

Carlton

[v-shex-msft]

Hi @CarltonSeymour,

Have you test with other one device accounts? According to your error message, the issue seems related to metadata. Is there any changes on your account/datasource?

For submit support ticket, you can refer to following gif:

submit a support ticket

Regards,

Xiaoxin Sheng