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Frequent Visitor
Posts: 3
Registered: ‎01-10-2019

When connecting from Power BI Service to my one drive Personal account am getting a failure :

Something went wrong
Failed to retrieve file metadata
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: c06f3193-4118-4886-8d02-ce73806b2691
Request ID: 90d72d34-bb58-38e0-4844-71ba4b5cae33
Correlation ID: d0b0edde-3c02-01ce-efd3-d4d2d8d56215
Status code: 410
Time: Fri Jan 11 2019 10:43:12 GMT+0400 (Gulf Standard Time)
Version: 13.0.7840.225
Cluster URI: https://wabi-west-europe-redirect.analysis.windows.net

Super User
Posts: 10,775
Registered: ‎07-11-2015

Re: When connecting from Power BI Service to my one drive Personal account am getting a failure :

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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Frequent Visitor
Posts: 3
Registered: ‎01-10-2019

Re: When connecting from Power BI Service to my one drive Personal account am getting a failure :

Thank You Greg

I do have a pro account and the system was working before. For some reason Power BI is not connecting to my personal one drive account.

This help forum is a bit difficult to navigate for a newbie like me. I tried to look for wher to create a support ticket. Am unable to find this easily.

 

Will keep trying. Thank You again.

 

Carlton

Community Support Team
Posts: 7,714
Registered: ‎08-14-2016

Re: When connecting from Power BI Service to my one drive Personal account am getting a failure :

Hi @CarltonSeymour,

 

Have you test with other one device accounts? According to your error message, the issue seems related to metadata. Is there any changes on your account/datasource?

 

For submit support ticket, you can refer to following gif:

Support Ticket.gifsubmit a support ticket

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



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