cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Bec
New Member

When Subscribe Does Not work at all

Help! Each time I try to subscribe, it saves sucessfully, however when I go to run it, nothing is sent. No error messages or anything! It says it will email.

I have upgraded my account, I have checked the gateway, I have the email address cleared - I a out of ideas!! please help!

1 ACCEPTED SOLUTION
v-kkf-msft
Community Support
Community Support

Hi @Bec ,

 

If you aren't receiving subscription emails, check these factors:

 

  • Make sure that your User Principal Name (UPN) can receive emails.
  • Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Azure Active Directory account may not have an email or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI will synchronize the update the next time you sign in, and use that e-mail address for the subscription.
  • If you have an alternate email address but no primary, Power BI uses that to deliver the subscription.

 

If the above method cannot resolve it, please provide more information.

 

Which license do you have?

Do you want to subscribe for people in the organization or people outside the organization?

Do you enable email subscriptions for all members of the organization? 

Can you see the subscriptions you have created under the subscription list in the workspace?

 

image.png

 

You can also use the Power BI audit log to track the status of subscription emails. Track user activities in Power BI 

 

 

Subscribe yourself and others 

 

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-kkf-msft
Community Support
Community Support

Hi @Bec ,

 

If you aren't receiving subscription emails, check these factors:

 

  • Make sure that your User Principal Name (UPN) can receive emails.
  • Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Azure Active Directory account may not have an email or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI will synchronize the update the next time you sign in, and use that e-mail address for the subscription.
  • If you have an alternate email address but no primary, Power BI uses that to deliver the subscription.

 

If the above method cannot resolve it, please provide more information.

 

Which license do you have?

Do you want to subscribe for people in the organization or people outside the organization?

Do you enable email subscriptions for all members of the organization? 

Can you see the subscriptions you have created under the subscription list in the workspace?

 

image.png

 

You can also use the Power BI audit log to track the status of subscription emails. Track user activities in Power BI 

 

 

Subscribe yourself and others 

 

If the problem is still not resolved, please provide detailed error information or the expected result you expect. Let me know immediately, looking forward to your reply.

Best Regards,
Winniz

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Gabriel_Walkman
Resolver III
Resolver III

Subscribe to what?

Helpful resources

Announcements
PBI User Groups

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group!

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!

secondImage

Are You Ready?

Test your skills now with the Cloud Skills Challenge.

Top Solution Authors
Top Kudoed Authors