We are experiencing an extreme slowdown of our powerbi service (US Eastern).

[bsheffer]

Dashboards are hung in updating.  Also when I try to refresh my datasources I'm getting a gateway not accessible error.  How do I check on MS health and resolve the gateway issue?

[v-xiaosun-msft · Accepted solution]

Hi @bsheffer ,

According to your description, here are my suggestions.

1, Dashboards are hung in updating.

Please check if there are too many tiles on the dashboards which causes the problem. You can also check the network conditions and the network cache.

2, When you try to refresh your data sources, you are getting a gateway not accessible error.

Please restarting the gateway and checking that if the data source is connected correctly.

3, Your gateway page says West US, but you are in East US.

Please notice that during the installation of the on-premises data gateway, you can set up the datacenter region that the gateway uses.

If you're already registered for Power BI or Office 365, by default, the datacenter region is the region of the tenant whose services are registered.

Otherwise, the datacenter region might be the closest Azure region to you.

Please refer to the following documents.

Troubleshoot gateways - Power BI | Microsoft Learn

Set up the datacenter region | for the on-premises data gateway Microsoft Learn

Best Regards,
Community Support Team _ xiaosun

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[bsheffer]

actually my gateway page says West US.  We are located in East US.

[Greg_Deckler]

@bsheffer Service health - Microsoft 365 admin center (office.com)

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".