Visual Caching

[nalin_d]

Hello,

I am encoutnering an issue, with the visual cache, 

I have a excel data source, when i refresh the report with the updated data, some users gets the updated data instantly. Where as for some user, updated data is not visible , they can see the previous data.

i have tried with Dax Editor  & "Data Load :  Data Cache Management Options" by going through the available tutorials online, but it didn't work .

This is a major issue, please suggest a way ou

[v-easonf-msft]

Hi , @nalin_d 

How do you share your report？

If you share the report via the "Share" button, make sure that users who cannot see the updated data have already refreshed the data set before refreshing the report visual .

 

If it is still not resolved, please try to upload your report to a new workspace and share again.

Best Regards,
Community Support Team _ Eason

[nalin_d]

Hey,

Yes, they do refresh the dataset, after which the "Refreshed" time stamp gets updated, but the data is not refreshed.

I cannot share the report with the different workspace , as it is an organizatinal report , and resharing with the user with the differnet workspace will create confusion.

Thanks 

[v-easonf-msft]

Hi , @nalin_d 

Could you please tell me whether your problem has been solved?
If it is,  please mark the helpful replies or add your reply as Answered to close this thread.
More people will learn new things here. If you haven't, please feel free to ask.Best Regards,
Community Support Team _ Eason
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-easonf-msft]

Hi , @nalin_d 

Can you try to remove the original dataset and related report before uploading the new report to the original workspace？

In addition, It is recommended to create a support ticket to investigate this issue.Once you create a support ticket and get any workaround, please kindly share it here for reference.

https://powerbi.microsoft.com/en-us/support/

Best Regards,
Community Support Team _ Eason