Users cant export data

[cjpcman01]

I am the createor of a PBI reprot and its been published to an app, I gave the users permission to export the data.

However only I am able to get the exprot options. Can some one point me in a direction to resolve this issue.

[dottyspog]

I was having the same issue.

In the Settings and Options part of my PBIX file, (Report Settings) I had the following selected: Hide the Visual Header in Reading View.

I deselected this and it works!

[v-lili6-msft]

hi, @cjpcman01 

1. Please check if Power BI admins have disabled the export of data.

2. Please check if this report could be exported to excel.

This is the official document for you refer to:

https://docs.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-export-data

and here is the same post, please see it:

https://community.powerbi.com/t5/Service/export-data-to-excel/m-p/629264#M62569

Best Regards,
Lin

[cjpcman01]

@v-lili6-msft thanks for the reply,

I checked that setting and its active with "summerized data and underlying data"

also noticed that the users done see the "anayze with excel" icon enabled. 

but for me no issues, I am a workspace admin and creator of the reports/app.

[v-lili6-msft · Accepted solution]

hi, @cjpcman01 

Obviously, Global Admins have disabled the export of data for these users.

Please contact Global Admins to enable it for them.

https://docs.microsoft.com/en-us/power-bi/service-admin-portal

Best Regards,

Lin