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codywatson
Regular Visitor

User Can't Be Added to Group

I have added a user to a PowerBI group, and they have signed up to PowerBI through the email invite. Upon logging in, they do not have access to the PowerBI group.

 

If I look in the group administration panel, I can see that the user's status is still showing that the email invite has been sent. If I attempt to remove the user, using the 'x' next to their name, and press save, the user returns once I open the group administration panel again - in the same invite-only state.

 

If I remove the user, and re-add them, PowerBI recognizes them and their account, and the user appears to be added successfully. When I press save, the user still returns once I open the group administration panel again - once again in the invite-only state.

 

In summary: I have invited a user, they have signed up, and yet they cannot access the PowerBI group to which I have added them. I cannot get them to be properly added to the group.

 

If I remove and re-add the user without saving in between, I get the following error:

 
Something went wrong.
Couldn't update the group
Activity IDbf732bc3-690e-4562-89b5-2f88f310d424
Request ID33d3f72f-9e19-7556-f6ea-6749942c1366
Status code400
TimeWed Feb 03 2016 10:36:46 GMT-0800 (Pacific Standard Time)
Version13.0.800.375
Cluster URIhttps://wabi-west-us-redirect.analysis.windows.net

 

2 REPLIES 2
sweiss
New Member

I have this same issue with a couple of our company users. How do I resolve?

MojoGene
Post Patron
Post Patron

I am running into the exact same problem adding members to my organization's group. It has been an enormously frustrating process.

 

Did you ever find a solution?

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