Usage Metric Report doesn't update anymore

[Beckman]

Hello!

Workspace: Pro

We are having troubles with our Usage Metric Report dataset that isn't updating anymore, what we have done so far:

- Renewed the credentials under settings -> datasets -> Usage Metric Report

- Changed who is the owner of the credentials under settings -> datasets -> Usage Metric Report

- Waited for about 7 days after changing credentials

- Checked admin portal -> tenant settings -> Usage metrics for content creators is enabled 

But it doesn't seem like it is retrying any scheduled refreshes

The only error message I can see is this one, but we have already updated credentials as stated above, the current credentials are also used on a premium per user workspace usage metric report without any issues

There is also no error shown under data source crendentials

[v-yadongf-msft]

Hi @Beckman ,

Please try to toggle the "New usage report off" switch to On.

Here is a user who encountered the same problem as you and solved it successfully, this post is for your reference:Solved: Usage metrics report not updating - Microsoft Power BI Community

If it doesn't work, please try to delete the dataset and then create a fresh data refresh report. You can follow the steps in this link:Monitor usage metrics in workspaces (preview) - Power BI | Microsoft Learn

Best regards,

Yadong Fang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Beckman]

Hello!

Thanks, we had tried the layout shift change already, so I deleted the dataset instead, thanks for the link

/A