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THEG72 Member
Member

Upgrade to Office 365 breaks Sharing to external user

Hi Community,

 

I have a workspace with both external and internal members which was created probably 1 year ago at-least.


The workspace has a report App which was previously working fine until the user upgraded to Office 365..Now its stopped working..

 

Is there a recommend action i should take to fix  the issue?  Should i get the IT people to recreate the guest account and then add them back to the workspace again?

 

The user is setup as a guest already on the internal domain but i cannot share the report like i previously did i get the message shown below? and the share is greyed out...previously this was just a warning message.

Share.JPGShare report option doenst allow external users?

Workspace showing external memeber

Share2.JPGExternal user shown as member in workspace

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Support Team
Community Support Team

Re: Upgrade to Office 365 breaks Sharing to external user

Hi THEG72,

 

Please check if the external user are in azure portal. Click AAD-> User as below:

Capture.PNG 

 

Regards,

Jimmy Tao

1 REPLY 1
Highlighted
Community Support Team
Community Support Team

Re: Upgrade to Office 365 breaks Sharing to external user

Hi THEG72,

 

Please check if the external user are in azure portal. Click AAD-> User as below:

Capture.PNG 

 

Regards,

Jimmy Tao