Upgrade to Office 365 breaks Sharing to external user

[THEG72]

Hi Community,

I have a workspace with both external and internal members which was created probably 1 year ago at-least.

The workspace has a report App which was previously working fine until the user upgraded to Office 365..Now its stopped working..

Is there a recommend action i should take to fix  the issue?  Should i get the IT people to recreate the guest account and then add them back to the workspace again?

The user is setup as a guest already on the internal domain but i cannot share the report like i previously did i get the message shown below? and the share is greyed out...previously this was just a warning message.

Share report option doenst allow external users?

Workspace showing external memeber

External user shown as member in workspace

[v-yuta-msft · Accepted solution]

Hi THEG72,

Please check if the external user are in azure portal. Click AAD-> User as below:

 

Regards,

Jimmy Tao