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Helper V
Helper V

Upgrade to Office 365 breaks Sharing to external user

Hi Community,

 

I have a workspace with both external and internal members which was created probably 1 year ago at-least.


The workspace has a report App which was previously working fine until the user upgraded to Office 365..Now its stopped working..

 

Is there a recommend action i should take to fix  the issue?  Should i get the IT people to recreate the guest account and then add them back to the workspace again?

 

The user is setup as a guest already on the internal domain but i cannot share the report like i previously did i get the message shown below? and the share is greyed out...previously this was just a warning message.

Share report option doenst allow external users?Share report option doenst allow external users?

Workspace showing external memeber

External user shown as member in workspaceExternal user shown as member in workspace

1 ACCEPTED SOLUTION

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Community Support
Community Support

Re: Upgrade to Office 365 breaks Sharing to external user

Hi THEG72,

 

Please check if the external user are in azure portal. Click AAD-> User as below:

Capture.PNG 

 

Regards,

Jimmy Tao

View solution in original post

1 REPLY 1
Highlighted
Community Support
Community Support

Re: Upgrade to Office 365 breaks Sharing to external user

Hi THEG72,

 

Please check if the external user are in azure portal. Click AAD-> User as below:

Capture.PNG 

 

Regards,

Jimmy Tao

View solution in original post

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