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FredrikA Frequent Visitor
Frequent Visitor

Updating Credentials in Service not working for OAuth2 and CRM

For a week now I cant update my credentials for ODATA connections for Dynamics CRM. The login works when I connect in the desktop so that is not the issue. 

 

When I click sign in a web page appears where I enter my details, Usr/Psw is accepted and the window closes (as usual) but the sign on button in online service just appears again. I am basically stuck at this stage:OAuth2.png 

 

Has anyone else seen this behaviour and maybe even resolved it?

Cheers

Fredrik

4 REPLIES 4
FredrikA Frequent Visitor
Frequent Visitor

Re: Updating Credentials in Service not working for OAuth2 and CRM

Now getting slightly more feedback but still not clear what the issues is...

OAuth3.png

Community Support Team
Community Support Team

Re: Updating Credentials in Service not working for OAuth2 and CRM

Hi @FredrikA,

 

Please try the suggestion mentioned by jasethnz in this thread

When two-factor authentication is active for an account, it does not seem to work on Power BI cloud. Turning this off has fixed the issue.

 

Also, here is a similar thread for your reference: PowerBI - Failed to update data source credentials

 

Regards,
Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
FredrikA Frequent Visitor
Frequent Visitor

Re: Updating Credentials in Service not working for OAuth2 and CRM

Thank you.

 

I think this has been updated as the two factor auth is now kicking in and texting me when I try to enter credentials. Activating a manual update of the dataset doesn't seem to be working yet though.

Community Support Team
Community Support Team

Re: Updating Credentials in Service not working for OAuth2 and CRM

Hi @FredrikA,

 

Please check whether there existing a mashups between a cloud source and an on-premises source, in a single query, that will fail to refresh in the personal gateway if one of the sources is using OAuth for authentication. Reference: Troubleshooting Power BI Gateway - Personal

 

Regards,
Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.