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Regular Visitor

Update of datasets failing



My report datasets are failing to update and I'm receiving the error message below. 


Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Data source error: {"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":{"code":"DMTS_OAuthTokenRefreshFailedError","parameters":{"ConnectionDetails":"{\"kind\":\"SharePoint\",\"path\":\"\"}","CredentialType":"OAuth2","DatasourceType...: The user account is disabled.\r\nTrace ID: 4be00b13-7413-484c-931e-39a547632300\r\nCorrelation ID: 8730550b-ac4c-4b62-bf1d-9fd09505781f\r\nTimestamp: 2020-03-30 10:10:58Z"}}],"exceptionCulprit":1}}} Table: Nurture score.
Cluster URI:
Activity ID: 268bd461-8c84-46cf-84f3-d098710e555b
Request ID: 09bcf8d1-f73b-21be-6f41-adf1647a8de7
Time: 2020-03-30 10:10:59Z


The person who set up the reports has recently left the business and I suspect this may be why, other than that I'm at a loss as to what's happening. 

luapdoniv Resolver II
Resolver II

Re: Update of datasets failing

Your guess is kind of right. The data source would have been configured and added to the Gateway on that particualr earlier user, the ID of which might now be deactivated or removed.
You may need to re-add the source to the gateway and pass the new credentials to get that up and running first and then the refresh should work.

Regular Visitor

Re: Update of datasets failing

take over.PNG



Thanks, would I be able to that just by taking over the settings as shown above.


Re: Update of datasets failing

Hi , @dotdot 

Yes,you need to take over it.


Could you please tell me whether your problem has been solved?

If it is,please add and accept your reply as solution, that way, other community members will easily find the solution when they get the same issue.

Best Regards,
Community Support Team _ Eason

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