We have published a report to our workspace (not an App, just a regular workspace) and shared with with 700+ users. After publishing I renamed a few fields and republished the report. For most users that did not cause any issue, but for three users a few of the visuals that displayed the field I had renamed gave the Unrecognized Fields error. In one case, the user clicked the refresh report button and the error went away. In another case, that didn't work so I unshared and reshared the report with him and although it didn't seem to immediately work, after a few days he no longer recieved the error and has not experienced any issues since.
One user is still experiencing the error and these are the things we have already tried:
- User has clicked the refresh report button
- I have unshared and reshared the report with her
- User has tried three browsers (Chrome, Firefox, and Explorer) from two different computers
- User has cleared her browser cache
Another interesting thing about this is that there are two visuals that display the field referenced in the error and only one of them gives the error, the other one displays just fine. I also checked to see if maybe she had created a personal bookmark that referenced the field I renamed but the user has not created any report bookmarks.
Short of removing the report completely, republishing it, and resharing it with users, I'm not sure what else we can do. We are hesitant to go that route as it will clear the bookmarks for the other 700+ users who are not experiecing any issues. Is there any reason the report would function differently for some users? How can we publish updates to the dataset that avoid future errors like this?
