Unexpected Error when when signing-in

[Anonymous]

Hello, I am having an issue signing in on the gateway I installed.

Installation is complete and successful, have generated report logs from On-premise gateway app, all seems working fine. But everytime I connect using Organizational Account or Personal Account error from the snapshot is showing and can't proceed further.  Is there a way to identify what issue mean? or atleast where to check.

[GilbertQ]

Hi @Anonymous 

Could you sign out of Power BI and then sign back in again and try?

I also see that you have not selected a Data Gateway?

[Anonymous]

Hi @GilbertQ 

I purposely removed it when I pasted the image here for confidential reasons. 

Yes, I already tried, when signing-in sometimes it pops out a new window and signed-out and forget the account I was using and repeat the process for sigining-in.

[GilbertQ]

Ahh ok thanks for the update.

I would log a support ticket to understand why this is happening!

https://powerbi.microsoft.com/en-us/support/pro/