Unable to upgrade to power bi embedded gen2

[Anonymous]

Hi everyone, 

I am trying to upgrade our power bi embedded to gen2. So, I followed the steps described in this link https://docs.microsoft.com/fr-fr/power-bi/developer/embedded/azure-pbie-create-capacity?tabs=portal%... , but when I click on update to gen2 I get this error message : "capacity update request failed. undefined" 

Does anyone know why i get this error message ? 

[v-xiaoyan-msft · Accepted solution]

Hi @Anonymous ,

For such problems, there may be multiple causes:

• The user has exceeded the amount of embed token that can be generated on a shared capacity. Purchase Azure capacities to generate embed tokens and assign the workspace to that capacity.
• The Azure AD auth token expired.
• The authenticated user isn't a member of the group (workspace).
• The authenticated user isn't an admin of the group (workspace).
• The authenticated user doesn't have permissions.
• The authorization header may not be listed correctly. Make sure there are no typos.

For more detail, you can read related document as below:

Troubleshooting your Power BI embedded analytics application - Power BI | Microsoft Docs

Best Regards,
Community Support Team _ Caitlyn

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @v-xiaoyan-msft,

I opened a ticket in microsoft support and they told me that I didn't have persmissions to do the upgrade, so I contacted my global admin and now everything is ok. 

Thank you !

[GilbertQ]

Hi @Anonymous 

This is not a standard error that I have seen.

I would log a support ticket in Azure to get them to have a look for you as to why this is happening?