Unable to set up or edit subscriptions

[Anonymous]

When I click subscribe on my App, the subscribe window opens, but the rotating wheel just spins and no matter how long I wait, the subscription option does not appear.

[Anand24 · Accepted solution]

Hi @Anonymous ,

I faced this issue today as well but fortunately, I was able to somehow get a solution. This is a issue with Power BI Services.

Here is the solution:

Switch ON "New look" and try to subscribe.

Give a thumbs up if this post helped you in any way and mark this post as solution if it solved your query !!!

[Anand24 · Accepted solution]

Give a thumbs up if this post helped you in any way and mark this post as solution if it solved your query !!!

[Anonymous]

Thanks! I did that and it looks like I'm able to edit now.

[Greg_Deckler]

@Anonymous - Someone else just recently reported something similar (yesterday). Probably a temporary Service issue. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[Anonymous]

I tried to log an issue, but when I go to the support page and try to log in, it takes me to powerbi.com. Then when I click to create a support ticket without logging in, it takes me to the issues page, where I submitted this issue. I saw another post about someone having a problem logging in to the support page. I have a pro license, so I'm not sure what's going on.