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I have installed and configured the on premise gateway (Gateway1) on a WIN Server (Server1) which also has my SSAS instance to be used for reports. I am able to see Gateway1 through my PBI Service after logging in and navigating to the Manage Gateway portal.
Next, I have another server (Server2) also with SSAS instnace installed on it. In Server2 I also downloaded and installed the on premise gateway (Gateway2) and I did not pick the option to 'add to existing gateway cluster'. On Server2 I can see that the gateway Status is 'The gateway Gateway2 is online and ready to be used'. However, in PBI Service under Manage Gateways, I cannot see Gateway2. Only Gateway1 is currently visible.
I used the same email address for both installations.
Hope someone can help.
regards,
J_K.
Solved! Go to Solution.
After some checking I've managed to find the issue.
Both gateways were configured using a special service Windows account that was created and designated specifically for gateway management.
I was not seeing Gateway2 through the Manage Gateways portal because I was logged into PBI Service as me and I had no admin permission for the newly created gateway (Gateway2).
I logged into PBI Service with the designated service account and granted Admin permission on the newly gateway through the Manage Gateways portal.
After that when I log in using my personal account I am able to see the newly created gateway.
@Anonymous Is the second server part of the same domain, and follow the rules of being a valid server for gateway install?
Thank you for the quick response Seth.
Regarding the 1st question, 'Is the second server part of the same domain'
I checked the System setting on both servers and this is what I found (using fake names):
Server1 Domain: prod.mydomain.com
Server2 Domain: test.mydomain.com
The second server is valid for gateway install.
After some checking I've managed to find the issue.
Both gateways were configured using a special service Windows account that was created and designated specifically for gateway management.
I was not seeing Gateway2 through the Manage Gateways portal because I was logged into PBI Service as me and I had no admin permission for the newly created gateway (Gateway2).
I logged into PBI Service with the designated service account and granted Admin permission on the newly gateway through the Manage Gateways portal.
After that when I log in using my personal account I am able to see the newly created gateway.