Unable to see Gateways under Gateway Connection

[Anonymous]

The dashboard refreshes without issues everyday. But, when I went into the data settings, I recieved an error stating failed to load data sources.

I closed the dialog box and went ahead to the gateway connection drop down. All I see is it circling for ever, Any idea what is causing this?

Thank you,

[v-lionel-msft]

Hi @Anonymous ,

For this problem, it may be caused by network delay, etc. I cannot reproduce your problem here. You can try restarting the Power BI Service several times. If you continue to encounter this problem, please create support ticket .

For this problem, this is normal. For the data source, the local data source must require a gateway, and the cloud data source does not need a gateway.

Best regards,
Lionel Chen

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

I have already put in a ticket for the first problem. 

And for the second problem, we are using data from the Snowflake using the Snowflake connecter. It required a gateway to refresh the dashboards. 

[nickyvv]

Hi @Anonymous, that's rather strange.

If you tried closing all browser windows, login again and the issue still persists I would suggest you file a support ticket.

[Anonymous]

The issue still persists.