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prw Frequent Visitor
Frequent Visitor

Unable to reopen a closed account

I signed up for PowerBI with a free account recently and used for a few weeks.

I then (mistakenly), closed the account due to some mix up issues between my personal and work account (this I believe that PowerBI uses).

The account issues are sorted now, but when I go to create a PowerBI account, using the e-mail address associated with my work account, it states that a licence exists for this account, logs me into the PowerBI app, but then I just get a screen stating that the account is closed.

 

I've been unable to find any way to reopen the account ?

6 REPLIES 6
prw Frequent Visitor
Frequent Visitor

Unable to reopen a closed PowerBI account

I signed up for PowerBI with a free account recently and used for a few weeks.

I then (mistakenly), closed the account due to some mix up issues between my personal and work account (this I believe that PowerBI uses).

The account issues are sorted now, but when I go to create a PowerBI account, using the e-mail address associated with my work account, it states that a licence exists for this account, logs me into the PowerBI app, but then I just get a screen stating that the account is closed.

 

I've been unable to find any way to reopen the account ?

Microsoft v-jiascu-msft
Microsoft

Re: Unable to reopen a closed PowerBI account

Hi @prw,

 

Please refer to this document. Seems there are two ways to reopen your account.

1. Follow the link of the prompt.

2. Ask your tenant admin to assign a license (could be free type) again.

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
prw Frequent Visitor
Frequent Visitor

Re: Unable to reopen a closed PowerBI account

Thanks for reply.

However, neither options appears to be valid for me.

 

1. Follow the link of the prompt.

When I see the 'account is closed' message on the owl picture, there is no link to reopen the accout as shown in 

https://docs.microsoft.com/en-us/power-bi/service-admin-closing-your-account

 

2. Ask your tenant admin to assign a license (could be free type) again.

Under my account the PowerBI free license is still assigned. It's just when I attempt to login to PowerBI it states 'Account Closed'.

Microsoft v-jiascu-msft
Microsoft

Re: Unable to reopen a closed PowerBI account

Hi @prw,

 

One suggestion, remove the Power BI free license, log in and then assign the license again. If this can't work, I would suggest you file a support ticket here with a Pro account.

create ATicket

 

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
ngatang Occasional Visitor
Occasional Visitor

Re: Unable to reopen a closed PowerBI account

Hi @prw

 

I faced the same issue as you. Solution is quite simple, when you see the owl picture, zoom in your web brower, you can find the link to reopen your account. Good luck.

cjg New Member
New Member

Re: Unable to reopen a closed account

I have complated all of these steps and can find the link below the owl picture. Unfortunatley, there is no repsonse from the link. Appreciate any thoughts.

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