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Super User
Super User

Unable to refresh or access manage gateway on service

I see there is a publish bug but is anyone else having a refresh issue this morning? I had updated the desktop and gateway yesterday and now I cannot refresh my data. It times out. I have uninstalled and reinstalled the gateway and also power cycled my computer. Edit credentials is greyed out and manage gateways has not effect.

Here are the details provided by the service:

Failed to load gateways
Please try again later or contact support. If you contact support, please provide these details.

 

Activity ID663dade5-6ca8-410d-a48b-ad5a727846ed
TimeFri Jul 15 2016 09:14:48 GMT-0400 (Eastern Standard Time)
Correlation ID378b850e-a689-7265-3433-84b7464e9e77
Version13.0.1500.395

 

 

Suggestions? Basic ticket has been filed.Capture.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
Super User
Super User

Re: Unable to refresh or access manage gateway on service

My issue seems to have been resolved as of this time. If you were watching this post for a solution, try a reboot and refresh!

7 REPLIES 7
jychung Frequent Visitor
Frequent Visitor

Re: Unable to refresh or access manage gateway on service

I'm getting a similar error.

NormYoung Frequent Visitor
Frequent Visitor

Re: Unable to refresh or access manage gateway on service

I'm getting Gateway errors as well. I've submitted a service request. No response yet.

 

Gateway Error.PNG

NormYoung Frequent Visitor
Frequent Visitor

Re: Unable to refresh or access manage gateway on service

Our issue seems to have been corrected. 

 

Gateway Success.PNG

Super User
Super User

Re: Unable to refresh or access manage gateway on service

Unfortunately it is still not working for me.

Super User
Super User

Re: Unable to refresh or access manage gateway on service

My issue seems to have been resolved as of this time. If you were watching this post for a solution, try a reboot and refresh!

NormYoung Frequent Visitor
Frequent Visitor

Re: Unable to refresh or access manage gateway on service

I heard back from Microsoft support and they said:

 

"So you are aware, there was an issue this morning for select regions involving connecting with the gateway to the service.  This was resolved around 12:00 PM Central."

Highlighted
jychung Frequent Visitor
Frequent Visitor

Re: Unable to refresh or access manage gateway on service

At 1 PM Central, I am with a client explaining to him why the Gateway isn't working. He asks me to show it to him so he can create a support ticket with Microsoft so I show it to him. The first time, we can't get to the Manage Gateway page so he starts writing the ticket. A few minutes later, for kicks and giggles, I try again, and it works! All that did was get a bunch of client IT guys to make snide comments about Microsoft. (They're a bunch of SAP lovers over there.)