Unable to provide workspace access to guest users

[Aakash_Rajput]

Hello All,

We have a workspace which we share with our external users. till now we are able to share the workspace with users but from last month we are facing some weird issues.

What is happening is that when we are adding users to the access list of workspace they start appearing in the access list but when I refresh the page and check for that user, it does not appear there. Now the weird thing is, it is happening randomly, like it is not happening with each and every user. For example If I have added 3 users to workspace then two of them are appearing in the access list after the refresh while the other one is not appearing.

Due to this whole scenario our guest users are not able to see the reports, only those users are able to view the report who's display name is appearing in the access list after refreshing the page, while the other are not.

Thanks !

[v-deddai1-msft]

Hi @Aakash_Rajput ,

You can also try to use planned invite instead of Ad hoc invites. Please refer to https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b#planned-invites

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[Anand24]

Hi @Aakash_Rajput ,

Weird Issue to be honest !
What you can do is create an O365 AD Group(make sure you are being made manager of AD Group), add all members to the AD Group and then provide access to the AD Group. This will bring consistency to the process of providing access to the user.

Each time a new user is to provided access, just add the user to AD Group.

Note: It might take upto 2 hours for the user addition to be reflected in AD Group and so in report access.

Regarding your issue, it is really weird unless someone is removing them without your knowledge. You can probably raise a case with MS Support. Link

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