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Unable to open custom apps after visiting workspaces/reports



I am working on a project whereby we are moving away from workspaces, reports and dashboards and are adopting Apps as a way of servicing reports to end-users. I've come across a specific problem that tars the experience of an end-user and was wondering if this is something Microsoft are aware of. I will present two scenarios in more detail which will hopefully explain my problem.


Scenario where the above issue does not occur:


  1. Start a new session and log into Power BI service using usual credentials.
  2. Navigate into the App section. 
  3. Click on any custom-built app.
  4. App opens. 


Scenario where the above issue does occur:


  1. Start a new session and log into Power BI service using usual credentials.
  2. Navigate into the Workspace section.
  3. Open any workspace and/or report.
  4. Navigate into the App section.
  5. Click on any custom-built app.
  6. Nothing happens. 
  7. Refresh the session and click on any custom-built app.
  8. App opens.


Now it may not seem as a big issue, but when it's a case of several hundred end-users, this becomes rather poor experience that detriments our roll-out. 


Is this something you're aware of; are able to resolve? 



Community Support
Community Support

Hi @ernest_b ,


We are confirming if it is an actual limitation or issue. We will update result here if we get the answer.


Community Support Team _ Eads
If this post helps, then please consider Accept it as the solution to help the other members find it.
Advocate I
Advocate I

We recently started to experience this as well (last couple weeks).  It wasn't happening before that.  I don't think it necessarily relates to being in a workspace beforehand as it happened to a user who doesn't access workspaces.


We are prepping for a rollout to 18,000 in a month so I hope it gets resolved soon!

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