Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Earn the coveted Fabric Analytics Engineer certification. 100% off your exam for a limited time only!

Reply
masplin
Impactful Individual
Impactful Individual

Unable to login to gateway

My idiot network administrator hasn't authorised me to riase a support request for this so can anyone help with what this means. Everythnig has been runing smoothly with this gateway for a year until just after 6pm tonight. 

 

I tried uninstalling and reinstalled the gateway (personal mode) but get this

 

Failed to create gateway. Please try again.
Request error: Id: 'e5fa7b0c-6117-422d-974e-e0e9e06016b1', Status code: 'InternalServerError', Timestamp: '12/07/2018 20:42:27 +00:00', ErrorCode: '', Detail: ''
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<EnsureSuccessfulDMMSRequest>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.ExternalClient.PowerBIDataMovementClientExtensions.<CreateOrReplaceUnifiedGatewayAsync>d__2.MoveNext()

 

Any clues really aprpeciated, but i am a user not an IT professional . i doubt i wil lget any help form my administrator

 

Mike

2 REPLIES 2

@masplin I assume that this is on your personal machine... did you have administrator rights previously and no longer do? Why did you un-install rather than just update? For further checking you could see if the log files contain anything, check out the troubleshooting guide -> https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem-tshoot for file locations, etc. You need to be an admin on your machine or any server in order to install the gateway service.


Looking for more Power BI tips, tricks & tools? Check out PowerBI.tips the site I co-own with Mike Carlo. Also, if you are near SE WI? Join our PUG Milwaukee Brew City PUG

No this is on a azure server.  We use an admin login as can install the gateway usually no problem.  I was getting a bit desperate hence the uninstall. 

 

 Pretty odd actually as just seemed to clear up after  few hours. However getting some pretty wierd failure messages on the service refresh saying things like certian tables don't have relationships, but then works fine next refresh.  Loads of random timing out going on. all seems terribly unastable. 

 

All complete gibberish to me but the log contains lots of therse referring to "InvalidCredentialDueToSignatureNotMatchException" if that means something to you?

 

DM.PersonalGateway Error: 0 : 2018-12-07T22:55:42.5356291Z DM.PersonalGateway a1bfaf10-6644-44a2-8663-a46a634d34a0 cec776c6-bfa3-55bd-c0f1-a5cd51288055 MGTD c98fbab8-5076-4d44-bdd6-28e92f27f936 BCA8B4C1 [DM.Pipeline.Diagnostics] Exception object created [IsBenign=True]: Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.InvalidCredentialDueToSignatureNotMatchException: Error when verify signature connection the target data source; ErrorShortName: InvalidCredentialDueToSignatureNotMatchException/FormatException[HResult=-2146233033]
DM.PersonalGateway Error: 0 : 2018-12-07T22:55:42.5356291Z DM.PersonalGateway d36fb7c3-e09f-4d8c-97fc-79e7060ea60e 4b50d136-0818-18bb-3842-f2ee23c31d0b MGTD c98fbab8-5076-4d44-bdd6-28e92f27f936 BCA8B4C1 [DM.Pipeline.Diagnostics] Exception object created [IsBenign=True]: Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.InvalidCredentialDueToSignatureNotMatchException: Error when verify signature connection the target data source; ErrorShortName: InvalidCredentialDueToSignatureNotMatchException/FormatException[HResult=-2146233033]
DM.PersonalGateway Error: 0 : 2018-12-07T22:55:42.5356291Z DM.PersonalGateway 2d9657cb-9778-4d9d-8abd-eac8319d2c66 df97f1d9-b13b-c63a-1e31-46b97362eab2 MGTD c98fbab8-5076-4d44-bdd6-28e92f27f936 BCA8B4C1 [DM.Pipeline.Diagnostics] Exception object created [IsBenign=True]: Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.InvalidCredentialDueToSignatureNotMatchException: Error when verify signature connection the target data source; ErrorShortName: InvalidCredentialDueToSignatureNotMatchException/FormatException[HResult=-2146233033]
DM.PersonalGateway Error: 0 : 2018-12-07T22:55:42.5356291Z DM.PersonalGateway 110297eb-bd79-4d11-a204-67fd6e6340be c2c6d10f-d557-faf0-4b03-643cb0d6f376 MGTD c98fbab8-5076-4d44-bdd6-28e92f27f936 BCA8B4C1 [DM.Pipeline.Diagnostics] Exception object created [IsBenign=True]: Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.InvalidCredentialDueToSignatureNotMatchException: Error when verify signature connection the target data source; ErrorShortName: InvalidCredentialDueToSignatureNotMatchException/FormatException[HResult=-2146233033]
DM.PersonalGateway Error: 0 : 2018-12-07T22:55:42.5512687Z DM.PersonalGateway a1bfaf10-6644-44a2-8663-a46a634d34a0 cec776c6-bfa3-55bd-c0f1-a5cd51288055 MGTD c98fbab8-5076-4d44-bdd6-28e92f27f936 5C159BA0 [DM.Pipeline.Diagnostics] StackTrace: at Microsoft.PowerBI.DataMovement.Pipeline.Diagnostics.InvalidCredentialDueToSignatureNotMatchException.TraceConstructor()

 

Mike

Helpful resources

Announcements
April AMA free

Microsoft Fabric AMA Livestream

Join us Tuesday, April 09, 9:00 – 10:00 AM PST for a live, expert-led Q&A session on all things Microsoft Fabric!

March Fabric Community Update

Fabric Community Update - March 2024

Find out what's new and trending in the Fabric Community.

Top Solution Authors
Top Kudoed Authors