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keithpoplar
Frequent Visitor

Unable to create user group

I have pro licenses and I already have 2 user groups created.

Now I can't create new user group.

 

Same error also happened to my colleague. We all have pro subscriptions.

 

Couldn't create the group
Please try again later or contact support. If you contact support, please provide these details.

 

Activity ID9d96aa60-a08e-48b3-99af-1a4c279b60e7
Request ID531c65ca-8dd0-dcef-ad04-cb1d5f368c8e
Correlation IDc6394058-7698-6c1d-7c17-0fffc9ded577
Status code500
TimeMon Nov 07 2016 16:20:37 GMT+0800 (Malay Peninsula Standard Time)
Version13.0.1700.537

 

1 REPLY 1
v-ljerr-msft
Microsoft
Microsoft

Hi @keithpoplar,

 

The PBI group creation is now controlled by the group creation in Exchange online. Please go and have a check in your O365 tenant whether group creation option is disabled. 

 

Reference: PREVENT USERS FROM CREATING GROUPS IN OFFICE 365

 

Regards

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