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regnidem Frequent Visitor
Frequent Visitor

Unable to configure gateway for scheduled refresh

Hello all,


I'm having trouble setting up a schedule refresh for a data set.  It was working fine until a couple of weeks ago.  I can't even manually refresh the data.  When I try, I get the following error message:


Initial Error.png


When i click close, I get sent to a new page where I can set up a gateway.  We have one already set up that was working.  When I expand it, I see the following:




I click on 'Add to gateway' and get sent to the following page.  I enter the same credentials as what we use in the PBI desktop app that allows us to connect to those data sources and get the below error:


data source error.png


Things I've already tried.  I am able to refresh the data without issue using Power BI desktop.  I am also able to publish the data without issue from Power BI Desktop to the Power BI service without issue, and have the updated data.  But I am unable to manually refresh from the Power BI service or set up a scheduled refresh.  Some things I've already tried:

1) Restarting the gateway

2) Updating the gateway


I'm at a loss for what else to try.  Any help is greatly appreciated.

Super User
Super User

Re: Unable to configure gateway for scheduled refresh

Hi there

Just to confirm that you have the latest version of the Gateway installed and that the connectivity tests works?

Also if you had to refresh the PBIX from the Gateway server, does it refresh successfully?
From the error it would appear that your Gateway server cannot connect to the data sources.

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