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Mattr_TEM Regular Visitor
Regular Visitor

Unable to add user to content pack

I have multiple Org Content Packs, and all but one will allow me to update it. On the problem content pack I am trying to add to new user to the access group online through the PBI service. When I add the email address for the user the “update” radio button does not highlight to allow me to co firm this change. I have gone through all othe content packs and they allow me to add this user. I have also tried to change the dashboards in this content pack to see if the button would highlight the button but to no avail. Any one else have a similar issue?

Community Support Team
Community Support Team

Re: Unable to add user to content pack

I haven’t reproduce your problem.
Please check if you could choose “my entire organization” to have access to the content pack and update this successfully.
Do you try other users to add to the access group? Do those users have a Pro licence?
Can you create a new content pack with the same contents and add the users to the access group?
Best Regards
Mattr_TEM Regular Visitor
Regular Visitor

Re: Unable to add user to content pack

Hi Maggie,


Thank you for the response.  I have tried to choose "My Entire Organization" but the update button still does not highlight. I have tried to add other users to this Content Pack and still the update button does not highlight.  All users do have Pro Licenses. After everything I tried I gave up and decided to delete the content pack but PBI threw an error


Power BI

Something went wrong
Sorry, something went wrong while deleting the content pack. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID53285aa7-3eac-aa97-4176-a590cc9e92ea
Request ID5a163e8f-84ba-98d2-caee-21cde72f3e5d
Correlation IDcfcfebe7-60c7-ce0e-e85f-45143ba6668c
Status code400
TimeWed May 23 2018 08:04:55 GMT-0700 (Pacific Daylight Time)
I then moved on to create a new Content Pack. This published fine.  Its weird that this issue is with only one content pack, which now I cannot even delete...

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