Unable to add new data source to Gateway

[HeirsPowerBi]

Hello Guys,

Please for a while now when i try to edit or add a new data source to my on-prem data gateway but it just stays on loading with nothing else happening. See screenshot, What can i do please

[v-rongtiep-msft · Accepted solution]

Hi @HeirsPowerBi ,

Try to restart the gateway,and test network posts.Try to use Https mode instead of TCP.

And check it:

• Gateways aren't supported on Server Core installations.
• The user installing the gateway must be the admin of the gateway.
• The gateway can't be installed on a domain controller.
• If you're planning to use Windows authentication, make sure you install the gateway on a computer that's a member of the same Active Directory environment as the data sources.
• Don't install a gateway on a computer, like a laptop, that might be turned off, asleep, or disconnected from the internet. The gateway can't run under any of those circumstances.
• If a gateway uses a wireless network, its performance might suffer.
• You could install other applications on the gateway machine, but this may degrade gateway performance. If you do install other applications on the gateway machine, be sure to monitor the gateway closely to check if there's any resource contention.
• You can install up to two gateways on a single computer: one running in personal mode and the other running in standard mode. You can't have more than one gateway running in the same mode on the same computer.

If it doesn’t solve your problem, please feel free to ask me.

Best Regards

Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[nitishsh91]

Hi @HeirsPowerBi 

Please try clearing your browser cache and also try incognito mode. Try using a different browser too and see if it's working.