cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JustinB Frequent Visitor
Frequent Visitor

Unable to access login page in Chrome

Hi All,

 

For the past couple of weeks there appears to be an issue accessing this site via Chrome. It just returns a 500 error when attempting to log in. However the page, and the login, works fine using IE instead.

 

In Chrome it returns:

"

This page isn’t working

app.powerbi.com is currently unable to handle this request.

HTTP ERROR 500
"
 
PowerBiSignin.png

 

 

Windows 7 64-bit

Chrome V65.0.3325.146 (Updated today)

 

Does the same if I use the link:

https://app.powerbi.com/recentlyviewed?cpcode=MicrosoftAzureConsumptionInsights 

Or if I go to the main page and click sign in.

https://powerbi.microsoft.com/en-us/

 

Any help would be appreciated.

 

With regards,

 

Justin

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Unable to access login page in Chrome

 

 

Hi @JustinB

 

By My test with the Chrome desktop latest version(Version65.0.3325.146), I can't reproduce your issue.

 

You could try to Clear your cookies & cache on Chrome which worked for others.

 

In addition, you could refer to this similar post.

 

Best Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

8 REPLIES 8
Community Support Team
Community Support Team

Re: Unable to access login page in Chrome

 

 

Hi @JustinB

 

By My test with the Chrome desktop latest version(Version65.0.3325.146), I can't reproduce your issue.

 

You could try to Clear your cookies & cache on Chrome which worked for others.

 

In addition, you could refer to this similar post.

 

Best Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

JustinB Frequent Visitor
Frequent Visitor

Re: Unable to access login page in Chrome

I don't know why I never think to clear my cookies. You'd think after years of tech support I'd remember to do that when I encounter something like this. I've certainly told enough users to do the same.

MWinter225 Member
Member

Re: Unable to access login page in Chrome

For all those where clearing cache and cookies didn't work for them (like me), this did work for me: https://www.youtube.com/watch?v=v03wlFjGLCg

mlanao New Member
New Member

Re: Unable to access login page in Chrome

Thanks, this work for me

 

Regards


@MWinter225 wrote:

For all those where clearing cache and cookies didn't work for them (like me), this did work for me: https://www.youtube.com/watch?v=v03wlFjGLCg



@MWinter225 wrote:

For all those where clearing cache and cookies didn't work for them (like me), this did work for me: https://www.youtube.com/watch?v=v03wlFjGLCg


 

Anonymous
Not applicable

Re: Unable to access login page in Chrome

Hey,

 

Solved by browsing as usual to app.powerbi.com, then click the small lock pad/informaiton pad left of url line with https - Site settings - Usage - clear data (delete all cookies).

 

Refresh the page/browser until there are zero cookies.

 

Sign into your PBI account again.

BlackMael Occasional Visitor
Occasional Visitor

Re: Unable to access login page in Chrome

The trick is actually getting to the cookies that got themselves into a mess that prevented logging in.

 

I'd normally have the devtools panel up and you just couldn't see the cookies or anything there where you'd expect them.

 

But if you click on the little SSL lock/Info button...

image.png

(In this case I've already resolved the problem but what it did show was 10 cookies associated with the failed app.powerbi.com site)

You can then click the Cookies item and it takes you to the Chrome settings page for app.powerbi.com
image.png

And from there you can actually clear the broken cookies and refresh the page (app.powerbi.com) to log in once again!

Ilie Visitor
Visitor

Re: Unable to access login page in Chrome

Thank you so much! Works also for me. Smiley Happy

dineshprabu Visitor
Visitor

Re: Unable to access login page in Chrome

https://www.youtube.com/watch?v=v03wlFjGLCg worked for one of our user as well

Helpful resources

Announcements
Can You Solve These Challenge

Challenge: Can You Solve These?

Find out how to participate in the first Power BI 'Can You Solve These?' challenge.

Community News & Announcements

Community News & Announcements

Get your latest community news and announcements.

Virtual Launch Event

Microsoft Business Applications October Virtual Launch Event

Join us for an in-depth look at the new innovations across Dynamics 365 and the Microsoft Power Platform.

Community Kudopalooza

Win Power BI Swag with Community Kudopalooza!

Each week, complete activities and be qualified in the drawing for cool Power BI Swag.

Users Online
Currently online: 46 members 1,105 guests
Please welcome our newest community members: