Unable to Access Published and Shared Dashboard

[mackyu21]

Good day.

Recently Power BI has an updated changing the means of sharing a report to a new user. Unfortunately, those users with existing access started encountering an error message:

We have tried removing their access and reinstating it but it works for some and it did not work for some. I was trying to find a solution to this but to no avail. Hopefully someone from the community can help me out with this especially those w

[v-eqin-msft]

Hi @mackyu21 ,

Could you tell me if my post helps you a little? If it is, kindly Accept it as the solution to make the thread closed.

More people will benefit from it.

Best Regards,

Eyelyn Qin

[v-eqin-msft · Accepted solution]

Hi @mackyu21 ,

Please check who have access to the report.:
To manage permission and manage links that give access to the report, select More options (...) in the upper right of the sharing dialog, and then select Manage permissions.

Here are some additional considerations mentioned in the official document, please kindly refer to:

• If a user tries to access a report using a link that they don't have access to, they can only access the report if there is another link granting them access or they have direct access to the report.
• If your tenant admin has disabled shareable links to People in your organization, you can only copy and share links to Specific people or People with existing access.
• If you have reshare permissions to the report but, you do not have reshare permissions to the report’s underlying data, your shareable links will not give access to the underlying data.
• If you do not have reshare permissions to the report, you can only copy and share links to People with existing access.
• Additionally, if you do not have a Power BI Pro License, you only copy and share links to People with existing access.
• Currently, sharing via links doesn’t support the option to Include my changes; however, you can continue using direct access sharing for this scenario.

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

If you have a Pro license you can submit a direct support ticket with Microsoft.